Shipping policy

Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. During sales or busy periods, processing may take slightly longer.
Shipping Destination
We currently ship to addresses within the United States. Please make sure your shipping address is complete and correct before placing your order.
Delivery Time
After your order is dispatched, standard delivery to the United States usually takes 7–15 business days. Delivery times are estimates and may be affected by carrier workloads, customs clearance, weather, or other delays beyond our control.
Shipping Rates and Free Shipping
  • Standard shipping rates are calculated at checkout based on the weight, size, and destination of your order.
  • Free standard shipping is offered on eligible United States orders with a merchandise subtotal over $150.
  • Orders below the free-shipping threshold are charged the standard shipping rate shown at checkout.
  • Original shipping charges are non-refundable except in cases of a confirmed quality issue, as described in our Return Policy.
Order Origin
Orders are dispatched from:
Room 603, Building 1, No. 116 Guangfu West Street, Tingtang Community, Jiangbei Subdistrict, Dongyang City, Jinhua City, Zhejiang Province
Tracking
Once your order ships, you will receive a tracking number by email. You can use it to follow the package with the carrier.
Address Changes and Errors
You are responsible for providing an accurate shipping address. If an order is returned to us because of an incorrect or incomplete address provided by the customer, any reshipment cost will be charged to the customer. Address changes after dispatch cannot be guaranteed.
Customs and Import Fees
Any customs duties, import taxes, or related fees charged by the destination country or carrier are the responsibility of the recipient, where applicable.
Contact
For shipping questions, email service@kokostakos.com with your order number.