Refund policy

Eligibility
  • Items may be returned within 30 days of delivery, in unused, unworn, undamaged condition, with all original tags and packaging attached.
  • Returns are accepted from the United States only.
  • To start a return, email service@kokostakos.com with your order number, the reason for return, and photos of the item if it appears defective or damaged. Do not send items back without receiving return instructions from us.
Quality Issues (Defective, Damaged, or Wrong Item)
If you receive a defective, damaged, or incorrect item, we cover the cost of return shipping. Contact us within 30 days of delivery with photos showing the issue; after we confirm the quality problem, we will provide a prepaid return label or arrange the return shipping.
Change-of-Mind Returns (Non-Quality Issues)
If you simply change your mind, ordered the wrong size, or no longer want the item, the return shipping fee to our returns warehouse is borne by you, the buyer. Original shipping charges are not refunded for change-of-mind returns.
Return Shipping Cost Estimate
For non-quality returns, typical U.S. domestic return shipping ranges from about $5 to $15, depending on the package weight, size, and the carrier you choose. The exact rate is quoted by the carrier at drop-off or label purchase. Please keep your tracking receipt until the return is completed.
Returns Warehouse Address
Send approved returns to:
U-Speed Returns Dept 7025 E Slauson Ave City of Commerce, CA 90040 United States
Inspection and Refund
  • When our warehouse receives your return, we inspect the item within 3–5 business days.
  • If the return is approved, the refund is issued to your original payment method within 5–10 business days.
  • Refund timing after that depends on your card issuer or bank and may take additional billing cycles.
  • For non-quality returns, the original shipping fee and the return shipping cost are not refunded.
Exchanges
If you would prefer a different size or style, please return the original item under this policy and place a new order, or contact service@kokostakos.com for assistance.
Non-Returnable Items
Items that are returned worn, damaged through misuse, or without original tags and packaging may be rejected or subject to a partial refund at our discretion.